Do People Understand Your Brand?

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When people walk in to your place of business, do they know what to do? When web users land on your web page, do they know how to proceed? When people get to your sales page, do they know how to buy your product? These are all important questions to ask. If you are running [...]

Making A True Connection

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Do you communicate with others? I know I do. I talk on the phone, send e-mail, blast off tweets, update Facebook, and reply to comments on this blog. All forms of communication. But do I truly connect? Do I really turn these conversations into meaningful experiences or are they like passing comments in the hall… [...]

Great Customer Service

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It’s Friday and I would like to give a shout out about great customer service and give you a chance to relate your customer service stories in the comments. My wife and I moved to North County San Diego about a year ago. In the process we had to find new restaurants, stores, and other [...]

iTouch At The Starbucks Store

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I’ve had my Apple iPod Touch for a few months now and I’ve been very happy with the device. With Apple’s $20 software update, I can now read my e-mail, get a weather report, check the stock market, and view the latest you-tube video quickly and easily almost any place that has a wireless internet [...]

Engaging Your Audience

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This has been an exciting week for me. I had the privilege of attending a very engaging seminar by professional speaker, Sheryl Roush. She took many different subjects and wove them together into a wonderful 90 minute presentation. Her secret was her energy. I have never seen anyone muster up so much energy on stage [...]