It was a chilly Monday morning. We were running late, but my wife Joyce was in no hurry to get to our destination. She fumbled with her purse and I could see a small tear running down her face. She was really nervous but she finally said in a shallow voice, “Let’s go.” I opened [...]
Simple Pleasures
Posted on September 22, 2005 Written by Leave a Comment
I’ve spent some time over the past week on vacation in Santa Barbara County. The weather has been wonderful, with clear skies and temperatures in the seventies. The definition of success came to me yesterday as my wife and I were driving along the road to Solvang. The rolling hills were ablaze with fall colors, [...]
Customer Service Agony
Posted on August 23, 2005 Written by 1 Comment
Understanding People: Customer Evangelists
Posted on July 26, 2005 Written by 2 Comments
Who are our customers? This is a common question among business people and a very valuable one. The answer to this can help us design a marketing strategy that is truly based on “understanding people.” The key to understanding is to ask questions. One of the most important being.. What do our customers want? I [...]
Understanding People
Posted on July 22, 2005 Written by Leave a Comment
How do you build a popular blog? What does it take to build a profitable business? How do you become more successful? I think in a large part the key to growth and success is understanding people. In the book, Climbing the Executive Ladder; Author George Kienzle states, “Few things will pay you bigger dividends [...]
Team Synergy
Posted on July 17, 2005 Written by 4 Comments
It’s Monday morning, 5 a.m. I’m still sleepy and not all that motivated to go to work today. As I scan the blog-o-sphere this early morning, I’m in need of a boost. I need some motivation. I know from past experience that the “team” aspect of blogging can really help. Reading multiple posts brings “synergy” [...]
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